2005 Management Metrics Service level 
Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" technologies were first emerging. Don't believe me? And it's not just Cities that have contact centers.
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548.
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Kayako
OCTOBER 29, 2015
Entrepreneurial bloggers began detailing their experiences and experimentations with outsourcing tasks like online research, scheduling, managing email and more – primarily to free their time and focus. A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire.
Xaqt
JUNE 22, 2020
This leaves call center management to either figure it out on their own or invest in expensive data integration projects and BI tools such as Tableau or Microsoft Power BI. And, we're offering it as a fully managed service with disruptive pricing as well as making the full stack open source for those that wish to manage it in their own cloud.
Quiq
NOVEMBER 9, 2022
It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). But it’s equally as likely that you’re so bogged down with managing the everyday realities that you can’t see the forest through the trees. Manage seasonal spikes and fluctuating demands.
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