Call Center Weekly
MAY 2, 2018
Match expectations with compensation: We all want our partners to have the latest and greatest tools and expect them to operate at world-class service levels. Since 2005 I have led Callzilla , an outsourced contact center providing customer care and customer acquisition to top brands.
CSM Magazine
MARCH 16, 2022
A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. Quora also uses live tracking for its emergency call-out service. “We
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Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In the previous scenario, your manager received an alert notifying him/her that service levels for the day were below goal.
Aspect
APRIL 24, 2018
Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. The Aspect WFM self-service web user interface empowers agent scheduling flexibility for home-based or remote agents, while ensuring that businesses achieve target service levels.
JustCall
MARCH 16, 2021
The Deloitte Technology Fast 50 India program was launched in 2005. JustCall users can view live call activity, call analytics, service level analytics, number & team analytics, and a lot more! Previously, JustCall ranked 5th in 2019 Deloitte Technology Fast 50. Comprehensive Call Analytics Dashboard.
Kayako
OCTOBER 29, 2015
A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. If your support team isn’t using the same tools as the rest of the business this means it’s difficult to use the same tags, adhere to the same service level agreements (SLAs) and generate the same reports.
Customer Interactions
APRIL 30, 2012
Founded in 2005, Aeroexpress offers high speed railway service within Moscow to the Capital’s three major airports – Vnukovo, Domodedovo and Sheremetyevo – and rail service to the Moscow satellite town of Lobnya. The rail operator transported over 14 million passengers in 2011.
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