Beyond Philosophy

DECEMBER 6, 2017

Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” This nudge wouldn’t work, however, if you weren’t on the market for shirts. Attractive.

Healthcare 359

Healthcare Consulting Consulting Customer Experience 359

Whitepages Pro

SEPTEMBER 15, 2019

When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Recently, DHL found that cross-border commerce is growing 2X faster than domestic , with a 3X market growth rate expected (from $300 billion in 2015 to $900 billion in 2020).

Best practices 40

Best practices Technology Marketing 40

Whitepages Pro

SEPTEMBER 15, 2019

When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Recently, DHL found that cross-border commerce is growing 2X faster than domestic , with a 3X market growth rate expected (from $300 billion in 2015 to $900 billion in 2020).

Best practices 40

Best practices Technology Marketing 40

Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. Customer feedback can be a goldmine for product and marketing teams. We’ve got some great free resources to help you do this: The Rock Your Support ebook. The Support Hiring Model.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Netomi

SEPTEMBER 30, 2021

According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Businesses use conversational AI for marketing, sales and support to engage along the entire customer journey. Learn more in our eBook today. What is Conversational AI? How Does it Work?

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52