Beyond Philosophy

FEBRUARY 15, 2024

In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Get access to your free ebook here and why not tell a friend? Specificity is required to identify the feeling with which you are dealing. As part of this exercise, choosing an emotion that drives value for your customers is essential.

Customer emotions 222

Customer emotions Call Center Customer Experience Customer Support 222

Beyond Philosophy

DECEMBER 6, 2017

Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” The term sounds benign, but the consequences are anything but. Share your ideas below.

Healthcare 360

Healthcare Consulting Consulting Customer Experience 360

Whitepages Pro

SEPTEMBER 15, 2019

When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Download our latest ebook, The Value of Pre-Authorization Screening in the Payments Ecosystem of Today , to learn how to compete—and thrive—in the modern eCommerce landscape.

Best practices 40

Best practices Technology Marketing 40

Whitepages Pro

SEPTEMBER 15, 2019

When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Download our latest ebook, The Value of Pre-Authorization Screening in the Payments Ecosystem of Today , to learn how to compete—and thrive—in the modern eCommerce landscape.

Best practices 40

Best practices Technology Marketing 40

Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. We’ve got some great free resources to help you do this: The Rock Your Support ebook. The Support Hiring Model. We’d love to hear what you think about this. How have you made remote support work?

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Netomi

SEPTEMBER 30, 2021

According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Learn more in our eBook today. Depending on the industry you serve, you may also be interested in checking out our eBooks on telecom and media and entertainment. What is Conversational AI?

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52