Beyond Philosophy

FEBRUARY 15, 2024

As part of this exercise, choosing an emotion that drives value for your customers is essential. In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Proactivity also shows customers they can trust you to do what you say you will. Click here.

Customer emotions 221

Customer emotions Call Center Customer Experience Customer Support 221

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Netomi

SEPTEMBER 30, 2021

According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Fintechs need to provide a stellar customer experience across the board. Learn more in our eBook today. Customers care more today about every interaction they have with a company.

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52