Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

CSM Magazine

NOVEMBER 19, 2021

Driving Proactive, Positive Experiences. Looking at the ease of a customer service team’s job can give you a good idea of how good your customer experience is. What are customers searching for on your website? Are they watching your training videos and webinars? What blogs are they reading? About the Author.

Customer Service 98

Customer Service Enterprise Big data Technology 98

CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." Now, a decade later - amid the buzz about big data, decision science, content marketing, and disruption - you don’t hear many people talk about narrative leadership.

Big data 44

Big data Consulting Consulting Marketing 44

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Pluralsight creates and develops digital products that train employees for the digital workplace. Founded in: 2005. Founded in: 2005.

SaaS 10

SaaS Finance Advertising Engineering 10