ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. Salesforce started it and they went public in 2004. They just need to be aware of it and that’s why this kind of thing is helpful with the benchmarking data that you can compare. Customer Success Around the Web.

Benchmark 98

Benchmark SaaS B2B B2C 98

Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). Then, it can become experience-specific.

Construction 389

Construction Customer emotions Consulting Consulting 389

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

FEBRUARY 9, 2023

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. What is the impact of an increased abandonment rate on our customers’ satisfaction (compare higher abandonment groups to a control group)?

Service level 142

Service level Call Center Abandon rate Metrics 142