Calltools
JUNE 23, 2021
In 2003, the FCC and the Federal Trade Commission (FTC) created the Do Not Call Registry to help the FCC enforce TCPA rules. The DART (Data Analytics Robocall Technology) Act was also passed near the end of 2019 to help protect consumers from the 38.8 (Unfortunately, this rule has been muddied a bit by a 2020 federal court decision.
Vistio
JUNE 29, 2021
You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations. Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team.
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Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Peter Lavers Customer Experience and CRM Expert. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger. Davide Chiavelli Customer Experience Management and Analytics Consultant at CIQUAL.
SmartKarrot
FEBRUARY 4, 2022
The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. The products include software for document creation, analytics, and online advertising. Founded in: 2003. Since its inception in 2003, Splunk has been at the forefront of data solutions. Founded in: 2003.
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