Taylor Reach Group
DECEMBER 5, 2017
Through this project, and several other client projects in the healthcare industry or other verticals, TRG continues to expand our Technology Sourcing initiative which assists organizations to source Telephony, IVR Platforms and Services, Workforce Management, Email Management, Chat Management, SMS and CRM Systems. About Taylor Reach Group.
CX Global Media
JULY 9, 2019
An author and a frequent international speaker on customer service, contact centers, cx, operational transformation, CRM, sales, and team building. Since 2003 Colin has led Taylor Reach to success in contact center and customer experience consulting, with offices in the US, Canada, Europe, and Asia.
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Taylor Reach Group
MARCH 7, 2018
The consulting firm has helped companies across various verticals, to source telephony platforms, IVR platforms and services, workforce management, email management, chat management, SMS and CRM solutions. “As As consultants, the only organization paying us should be our clients. About The Taylor Reach Group, Inc.,
Calltools
JUNE 23, 2021
In 2003, the FCC and the Federal Trade Commission (FTC) created the Do Not Call Registry to help the FCC enforce TCPA rules. Our cloud-based software gives you a CRM for tracking customer interactions, interactive voice response (IVR) to improve productivity, and a preview dialer that prepares employees for their next interaction.
NobelBiz
NOVEMBER 24, 2020
In 2003, Fred Reichheld, a strategy consultant at Bain & Company, introduced the Net Promoter Score in his article “ The One Number You Need to Grow “. Including, voice calls with social media channels, CRM linking, smart call routing, automatic dialing, and many more features. You need a solution like Omni+ from NobelBiz.
CSM Magazine
NOVEMBER 13, 2019
In both instances digital workers were used to support the verification of details and the set-up of new accounts across a range of CRM and billing systems, which was critical in completing the acquisition effectively. Another benefit of the new strategy is the focus on automating a range of Field Services processes. About Utilita.
Vistio
JUNE 29, 2021
You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations. Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team.
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