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The TRACED Act: Robocall Litigation Changing Call Centers

Calltools

In 2003, the FCC and the Federal Trade Commission (FTC) created the Do Not Call Registry to help the FCC enforce TCPA rules. The DART (Data Analytics Robocall Technology) Act was also passed near the end of 2019 to help protect consumers from the 38.8 (Unfortunately, this rule has been muddied a bit by a 2020 federal court decision.

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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations. Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team.