AnswerConnect

DECEMBER 6, 2017

Flipping the script on call center job location When AnswerConnect was founded in 2002, we ran a pretty typical call. Continue Reading → The post Customer Service Jobs from Anywhere appeared first on AnswerConnect Blog.

Customer Service 48

Customer Service Scripts Call Center 48

C3Centricity

MARCH 31, 2020

According to the 2002 Mobius Poll, 84% of customers are frustrated when a representative does not have immediate access to their account information. In the above case, it is clear that the responses are from an offshore country using standard scripts. #CEX #CRM #Customers Click To Tweet. Authority to resolve issues.

Customer Service 71

Customer Service Scripts Accountability CRM 71

Comm100

MARCH 8, 2017

According to Shaw, “When I started Beyond Philosophy, in 2002 the subject of Customer Experience was new. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. If you don’t currently have a script on hand, download our free Live Chat Scripts to Make Stellar Agents.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

JustCall

APRIL 18, 2023

An Overview of MMS in Numbers To understand the world of opportunities presented by MMS messaging, let’s consider the following figures: Unlike SMS messaging, which was introduced in the 1980s, MMS is a fairly new technology that debuted in 2002 and became mainstream only around 2004-2005. billion MMS messages were sent globally in 2016.

voip 52

voip Marketing Feedback Enterprise 52

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses. When and how the Customer Rage study begin?

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48