AnswerConnect

DECEMBER 6, 2017

Flipping the script on call center job location When AnswerConnect was founded in 2002, we ran a pretty typical call. Continue Reading → The post Customer Service Jobs from Anywhere appeared first on AnswerConnect Blog.

Customer Service 52

Customer Service Scripts Call Center 52

C3Centricity

MARCH 31, 2020

According to the 2002 Mobius Poll, 84% of customers are frustrated when a representative does not have immediate access to their account information. It is important to ensure that your care center personnel speak and write the language of the customer as fluently as possible. #CEX #CRM #Customers Click To Tweet.

Customer Service 71

Customer Service Scripts Accountability CRM 71

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses. When and how the Customer Rage study begin?

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48