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Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

MARCH 8, 2017

Chelsea Krost is a self-named Millennial spokesperson and brand consultant. A family man and best-selling author, Shaw started a consulting firm, Beyond Philosophy , in order to help companies build great customer service experiences. Adrian Swinscoe is a customer experience and service consultant. Chelsea Krost. ChelseaKrost.

Customer Service 0
Customer Service Chief Customer Officer Customer centricity Scripts 0
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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses.

Customer Care 48
Customer Care Scripts Front-line service Contact Center 48
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