article thumbnail

7 Ways to Deliver Awesome Customer Service

C3Centricity

I, therefore, added Europe to my online account, since my unit couldn’t keep both in memory at the same time! When I tried to reinstall the European maps in September, they had somehow disappeared from my account. I now want to change back and the maps are no longer on my account! Help please!!!”

article thumbnail

Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

If you are interested in creating a business that is all about the customer, then Franz’s Twitter account is a great place to start. If you are interested in creating a business that is all about the customer, then Franz’s Twitter account is a great place to start. Colin Shaw. ColinShaw_CX.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses. When and how the Customer Rage study begin?

article thumbnail

SMS vs. MMS: Which is the Better Choice?

JustCall

An Overview of MMS in Numbers To understand the world of opportunities presented by MMS messaging, let’s consider the following figures: Unlike SMS messaging, which was introduced in the 1980s, MMS is a fairly new technology that debuted in 2002 and became mainstream only around 2004-2005. billion MMS messages were sent globally in 2016.

voip 52