Comm100

FEBRUARY 1, 2023

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Live chat for education also allows schools to stay on top of student support and recruitment by notifying agents when someone appears to need help. There’s a lot more where this came from!

Education 91

Education Wait times Personalization Surveys 91

SmartKarrot

APRIL 13, 2020

This SaaS and cloud-based remote connectivity services giant has recorded a revenue of $1.2 Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. It was acquired by eBay in 2002 but split in 2014. billion in 2017.

SaaS 19

SaaS Engineering APIs Analytics 19

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Whereas most companies this size would have hundreds or thousands of employees to provide customer service, they’ve scaled customer support through AI and machine learning. Automating customer engagement. Automating customer service.

Self service 48

Self service Virtual Agent Sales Enterprise 48

GetFeedback

JANUARY 6, 2020

While certain people on the buying (customer) side of the B2B relationship sign the purchase orders, it’s a huge mistake to assume they are the most important. On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more.

Journey mapping 78

Journey mapping B2C B2B Surveys 78