2002 Chatbots Customer Service Customer Support 
Comm100
FEBRUARY 1, 2023
85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Live chat for education also allows schools to stay on top of student support and recruitment by notifying agents when someone appears to need help. Cambrian College now enjoys an impressive 4.5
Solvvy
JULY 5, 2018
Back in 2002, Atlassian launched their first product, Jira. Whereas most companies this size would have hundreds or thousands of employees to provide customer service, they’ve scaled customer support through AI and machine learning. Automating customer engagement. Automating customer service.
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