2002 Accountability Metrics Surveys 
Customer Relationship Metrics
MAY 8, 2017
When trying to determine the best scale to use for customer satisfaction surveys, your decision should address these three important areas: What is the data collection methodology? How will the survey results be used? What is the best approach for analyzing survey results to insure value, accuracy, and accountability?
Voxjar
JUNE 8, 2021
Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. Klaus has an easy sign up process that does not require that you speak with sales to launch an account. callminer.com Founded in 2002 Based in Waltham Massachusetts. Klausapp pricing. CallMiner pricing.
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CX Journey
AUGUST 5, 2014
Image courtesy of henryfaber Is there anyone in your company who wants to use VoC/CX surveys as marketing tools rather than as customer listening tools? Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback."
GetFeedback
JANUARY 6, 2020
On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more. Examples might include shoppers at a store, a personal banking account, or cell phone service. Measurements and metrics are put into place. . Sorry, not quite.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. Their metrics are insincere.
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