PeopleMetrics

JULY 10, 2018

Listen to any company in almost every industry, and you’ll undoubtedly hear phrases like customer-centric and customer-focused touted as top priorities. I often get feedback from our clients’ employees who say they don’t know what it means to be customer-centric and certainly don’t know how to practice it.

Customer centricity 66

Customer centricity Feedback Marketing Consulting 66

PeopleMetrics

JULY 20, 2020

Customer feedback should NOT be anonymous. This one comes as a shock to many who are used to anonymous market research surveys, but customers in 2020 WANT you to know if they had a poor experience and EXPECT you to follow up to make it right. This activity alone with make your company 10x more customer-centric.

Customer centricity 163

Customer centricity Feedback Surveys Consulting 163

PeopleMetrics

MAY 13, 2020

Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture in 2020: Set a good example. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. Even if they can only see each other on Zoom! Conduct a communication audit.

Best practices 116

Best practices Customer centricity Feedback Consulting 116

Callminer

FEBRUARY 21, 2018

Jonathon is a sought-after public speaker and regularly speaks about customer success, customer-centric user experiences and cloud technologies throughout North America. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. The number one mistake is…”. TerminixTriad.

call center software 210

call center software Call Center Contact Center Analytics 210

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions.

Automotive 41

Automotive Management Enterprise B2B 41

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. I came from more of a traditional market research background.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Set up a recognition program today! Sean holds a Ph.D.

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78