what-came-first-covid-19-or-poor-customer-service 
CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI COVID-19 has thrown the spotlight on the age-old mystery of the chicken and the egg.
Beyond Philosophy
AUGUST 6, 2022
I am grumpy about customer experience these days. This realization came with a bunch of different things in my life as a customer went wrong, from gate delays on the tarmac for transcontinental flights on both sides of the pond to a house in shambles because of materials delays and poor project management.
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Beyond Philosophy
OCTOBER 8, 2020
Today, we offer you the five rules of reducing costs to help you make it through what we will likely call the COVID-19 Recession. Look at the lifetime value of the customer. I’ve never been involved in a Customer Experience improvement program that has not ended up saving costs. Strive for balance.
Fonolo
JANUARY 18, 2022
Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. But what lies in store for contact centers in 2022?
Nicereply
OCTOBER 19, 2021
Use these stats as an argument to prove to your executives the power and value of investing in customer service. It’s often more challenging to see the value of customer service costs compared to other business investments. It turns out there’s plenty of stats out there on the value of customer service.
Fonolo
AUGUST 20, 2020
The last few months have been a struggle for many companies, thanks to COVID-19. With almost all flights cancelled, airline customer support departments were inundated with customers seeking refunds and cancellations. First, they came in a trickle… @easyJet could someone please reply???
Ann Michaels and Associates
JULY 9, 2020
Customer service adjustments. Working from home for the first time. Working while trying to home school kids for the first time ever. Getting accustomed to wearing a mask for the first time. My concern is more along the lines of people using the pandemic a an excuse for poor customer service.
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