webinar-industry-experts-speak-on-improving-customer-experience-with-omnichannel 
Bright Pattern
MAY 2, 2018
With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience. Innovation has never been more important in the contact center space.
Solvvy
DECEMBER 17, 2019
The rise of AI may sound like a futuristic sci-fi movie plot, but when you take a closer look at the recent technology developments and predictions, the way we work and live will soon be upended in ways not seen since the Industrial Revolution. Their agents and customers have saved over 4,500 hours in the past year by riding the AI wave.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Squelch
JULY 5, 2019
Today we’re excited to kickoff a new blog series on seamless customer experience (CX) , which refers to the principle of providing as frictionless an experience as possible for customers across every step of their journey with a company. Abby Hammer, VP of Products and Customer Success at ChurnZero, seems to agree.
Creative Virtual
DECEMBER 13, 2018
It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. So, as per our annual tradition, let’s take a look at some of the highlights from the past 12 months. You can read our full article here. Congratulations!
NobelBiz
AUGUST 28, 2023
In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Watch the entire on-demand Webinar episode here. With the right tech, your center can waltz through challenges and deliver stellar service.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. How many steps do agents have to do to process a customer? The process!
Pointillist
AUGUST 18, 2021
I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. podcast and the Experience Maker Show. So let’s jump right into the key findings.
Expert insights. Personalized for you.
44 
Let's personalize your content