us resources case-studies sky 
Real Blue Sky
MAY 31, 2023
Quite simply, customer journey mapping is the journey our customers take when trying to do business with us. It’s a powerful tool that lets us see things from the customer’s perspective, from the moment they first reach out to us to their post-purchase experience and throughout that customer’s relationship with the brand.
Real Blue Sky
MAY 31, 2023
Quite simply, customer journey mapping is the journey our customers take when trying to do business with us. It’s a powerful tool that lets us see things from the customer’s perspective, from the moment they first reach out to us to their post-purchase experience and throughout that customer’s relationship with the brand.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Real Blue Sky
MAY 31, 2023
Quite simply, customer journey mapping is the journey our customers take when trying to do business with us. It’s a powerful tool that lets us see things from the customer’s perspective, from the moment they first reach out to us to their post-purchase experience and throughout that customer’s relationship with the brand.
SharpenCX
FEBRUARY 10, 2021
Customers who had breakdowns in their interactions rose 10% over 2019 according to The National Customer Rage Study. Your behavioral data tells you important tidbits like what product features your customers use (and which ones they neglect). It might guide you to see what services take up more of your support resources than others.
SharpenCX
AUGUST 4, 2020
According to one study, 74% of call center agents are at risk. I used to work in a call center that made us use six different systems and windows in each customer interaction. It helps you gather initial case information from the customer. And, 30% of those folks are at a severe risk for burnout.
Russel Lolacher
JANUARY 10, 2023
So we worked with human resources department that they were going through this process of building their internal talent pools. Everyone listening to this knows that that wasn’t the case in the past, it’s not the case today. The sad part is is took us so long to get there. That’s scary. Russel Lolacher.
CrazyCall
AUGUST 16, 2019
Scott is straightforward and instead of selling you marketing BS, he shows real case studies and talks to industry experts who, on their own, built businesses that let them quit their jobs and live the life they want. Sales forecasting for most is more or less as accurate as getting your revenue numbers by looking at the night sky.
Expert insights. Personalized for you.
96 
Let's personalize your content