Vital for 2021 – Digital Nudging Will Revolutionize Your CX
Beyond Philosophy
JANUARY 15, 2021
Nudging is a term developed by Nobel-prize-winning economist Richard Thaler and Cass Sunstein, a professor at Harvard Law School who has worked a lot with governments. Like a physical experience, digital experiences should center around customers and focus on what they want so you can get what you want, customer-driven growth.
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