security-and-compliance 
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). However, in order to be compliant with the PCI DSS, the CV2 security number on the back of most credit cards must not be included in audio or transcribed conversations.
JustCall
JANUARY 5, 2023
Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. Speech analytics software analyses live or recorded calls and interpret emotional indicators.
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NobelBiz
MAY 16, 2023
Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, the hosted contact center model came as a solution to a more and more complex reality. As a result, hosted technology has emerged as a go-to solution for contact centers worldwide.
NobelBiz
MAY 16, 2023
Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, the hosted contact center model came as a solution to a more and more complex reality. As a result, hosted technology has emerged as a go-to solution for contact centers worldwide.
JustCall
APRIL 9, 2024
VoIP dialers can help you here. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. > PhoneBurner: A powerful predictive dialer with compliance features and copper wire quality. >
JustCall
NOVEMBER 25, 2022
Process intelligence: Provides a thorough business view and defines moments, keywords, and compliance gaps. Finding valuable and relevant business insights from conversations that teams have with prospects and customers is the process of conversation intelligence. Conversation intelligence makes sure that every call is thoroughly analyzed.
NobelBiz
FEBRUARY 22, 2023
A local PBX is best suited for bigger businesses with the resources and equipment to manage their system locally, as well as enterprises in industries requiring additional security and privacy. This is especially crucial for firms that don’t always have enough bandwidth to meet their Unified Communications and VoIP requirements.
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