What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Unlike Salesforce, Twilio cares to keep the ratio of large and small customers ratio consistent to get $1B and more. Be it at IPO, $1B or $2B.
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