ShepHyken

JANUARY 16, 2023

Each week, I read many customer service and customer experience articles from various resources. For three decades, the ACSI has been a leading satisfaction index (cause-and-effect metric) connected to the quality of brands sold by companies with significant market share in the United States. Here are my top five picks from last week.

Customer Service 38

Customer Service Benchmark Customer centricity Customer Experience 38

Fonolo

APRIL 4, 2023

Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. These stats demonstrate the value of offering excellent customer service.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

3CLogic

MARCH 8, 2023

Even as CX technology advances – from automations to AI – at the end of the day, customers still want one thing: quality, personalized service experiences. In fact, 63% of businesses list improving operational excellence as a top priority in 2023. We already know that customer experience is top of mind for leaders across industries.

Self service 52

Self service Surveys SaaS Customer Experience 52

Nicereply

OCTOBER 19, 2021

Sure, you sense that it’s worth spending resources on your customer experience team to keep your customers happy and differentiate your business from the competition, but how do you prove it? By spending resources on your customer service team, you’re strengthening your customers’ relationships with your business. Zendesk ).

Customer Service 98

Customer Service Customer centricity Surveys Customer Support 98

NobelBiz

OCTOBER 17, 2023

Remote Work Challenges The paradigm shift towards remote work has posed unique challenges for industries globally. Access to Resources: Agents working from home might not have the same immediate access to resources or support as they would in an office environment. Read part one here.

Call Center 59

Call Center Management Contact Center Analytics 59

AWS Machine Learning

DECEMBER 21, 2023

As per the Forrester report, The State Of Customer Obsession, 2022 , being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth. Great customer experience provides a competitive edge and helps create brand differentiation.

Contact Center 92

Contact Center Scripts Interactive Voice Response contact center solutions 92

NobelBiz

MAY 22, 2023

The business environment is transforming at an accelerated pace, with digital technology at its heart. Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. In today’s digital era, it must be efficient, reliable, and agile. What features do you wish you had?

voip 52

voip Contact Center Call Center Interactive Voice Response 52

CSM Magazine

JUNE 12, 2020

Lampton look at the state of customer service in the digital age. Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. Stakeholder Theory and the Value Chain.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52