Fonolo

JANUARY 28, 2021

Looking for a secret weapon to improve customer perception? However, these individuals hold a lot of value and knowledge by virtue of their position, and often, their resources remain untapped and underutilized. So how can contact center managers help your business shine in the eyes of your customers?

Contact Center 175

Contact Center Management Call Center Feedback 175

Fonolo

AUGUST 29, 2023

Call centers are at the heart of modern customer service and that makes active listening an indispensable CX tool. As call center managers, you have the power to train and encourage your agents to become active listening experts; enhancing customer satisfaction and loyalty.

Contact Center 67

Contact Center Call Center Abandon Call Construction 67

Horizon CX

FEBRUARY 29, 2024

While efficiency and productivity are undoubtedly essential, businesses must not forget the importance of treating customers with genuine kindness and respect. Diminished Customer Satisfaction: Perfunctory service often results in customers feeling neglected, unappreciated, and dissatisfied with their overall experience.

Morale 52

Morale Customer centricity Upselling Feedback 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 94

Customer Experience Analytics Surveys Customer retention 94

NobelBiz

NOVEMBER 16, 2021

This is why emotional intelligence is such an important managerial talent to cultivate and foster within a company. This ability enables you to comprehend emotions and how to use them in order to nurture good customer relationships. Emotions are inextricably tied to cognition and decision-making.

Contact Center 52

Contact Center Coaching Sales Consulting 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer retention 21

Customer retention Consulting Consulting Marketing 21