Remove Real estate Remove Sales Remove Scripts Remove Industry Remove Healthcare
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Sales Dialer Software: Add Velocity to your Sales Process

JustCall

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104
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Call Center Services | Contact Center Services

TeleDirect

This often leads to a bad reputation and falling sales, even with a stellar product. Yours will be varied and unique to your branding, industry, and operational strategy. Think of us as an extension of your team; we learn everything about your brand and even use customized scripts to provide a cohesive experience for your customers.

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Everything You Need to Know About Auto Attendant

Hodusoft

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.

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The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52
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Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

Balto

Each metric can be sorted and compared by various industries, including Collections, Healthcare, Home Improvement, Logistics, Real Estate, Retail, and Insurance. “The Balto Real-Time Index answers a question every contact center leader is asking: what are my industry peers doing? .

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. Does attrition decrease?

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Types of Customer Service: 8 Ways You Can Improve Your Customer Experience

JivoChat

When it comes to private matters (such as healthcare), some people may be uncomfortable chatting on the phone with reps. When to use this type of customer service: Industries with complex or technical information — such as law firms and parts manufacturers — can benefit most from offering self-service. Email support. Source: Freshdesk.