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Macro 4’s Information Management Suite Extends Personalization and Business Intelligence Capabilities

CSM Magazine

Columbus version 9 builds on the software’s digital transformation capabilities, introducing additional features to personalize multi-channel customer engagement and generate better business intelligence. Dynamic personalized experiences. Actionable insights across the enterprise. About Columbus www.macro4.com/columbus. com/columbus.

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Setting up Customer-Centric Organizations across Industries: An Exclusive Interview with Mr. Ajay Nambiar, Customer Service & Facility Management Head, L&T Realty

Customer Guru

The real estate industry is, again, different. Earlier, the developer of the property was the king, and not the person who invested in the property. We had to change this and thus, professionalize real estate, which we achieved to a large extent. It needs planning, practice, diet, discipline and core training.

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What to Consider When Outsourcing Customer Service in the Healthcare Industry

Global Response

Healthcare comes with specialized needs, increased security concerns, and high expectations for empathetic, personalized care. Our team has over 40 years of experience managing customer service outsourcing in healthcare and similarly high-touch industries—here’s what you need to consider before you start outsourcing.

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Should You Outsource Your Contact Center?

Real Blue Sky

You may also enjoy reduced real estate and facilities costs. Outsourcing should also give your customer service operation access to the most up-to-date customer service technologies, ensuring that customers’ inquiries are answered quickly and effectively. Also, know that brokers and VMOs are not the same thing.

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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews. This section will enable you to make the most optimal choice based on your personalized business requirements.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. This will improve campaign performance overall including agents’ service levels.

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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

Starting a Call Center no longer requires a large up-front investment for things like phone systems, data centers, expensive per agent licensing for software, and real estate. For example, the opportunity to provide call center agents with personalized assistants for access to real-time information and guidance is immense.