CSM Magazine
MARCH 30, 2022
60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The majority of people are now happy to use self-service instead of speaking to a customer service person on the phone – especially for simple queries.
CSM Magazine
SEPTEMBER 29, 2022
“In response to inflation, supply chain disruptions, and a tight labour market, CFOs will make trade-offs in spending that affect customer service and support (CSS) leaders,” said Sarah Dibble, Director in the Gartner Customer Service & Support practice. Migrating volume to digital and self-service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
SEPTEMBER 30, 2019
Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Looking for real-life examples? Hit us up for a current client roster so you can see for yourself the positive impact of outsourcing. Let’s break down some of the factors to consider when scalability becomes a pressing issue.
Balto
SEPTEMBER 16, 2022
We asked executives, on a scale of 1 (strongly disagree) to 5 (strongly agree), how much they agreed with the following statement: Anything other than self-service support for customers ends up being a drain on customer resources. Perhaps it’s pay: real estate agents were more satisfied with their pay than the average agent.
Callminer
AUGUST 1, 2017
Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Provide self-service options to your callers, but don’t force these options upon them.
Balto
AUGUST 10, 2022
Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Anything other than self-service support for customers ends up being a drain on company resources. This trend extends across every industry.
JustCall
MARCH 7, 2023
Let’s begin with these six components of contact centers: Hardware and software Data tracking, monitoring, analysis Scripts and messaging templates Self-service Cloud-based contact centers Superstar call agents These components facilitate the contact center process in three steps, as discussed below.
Expert insights. Personalized for you.
59 
Let's personalize your content