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Remove Business Process Outsourcing Remove outsourcing Remove Real estate Remove Self service
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How Do Executive Attitudes Influence the Contact Center Agent Experience?

Balto

SEPTEMBER 16, 2022

We asked executives, on a scale of 1 (strongly disagree) to 5 (strongly agree), how much they agreed with the following statement: Anything other than self-service support for customers ends up being a drain on customer resources. Perhaps it’s pay: real estate agents were more satisfied with their pay than the average agent.

Contact Center 52
Contact Center Real estate Business Process Outsourcing Transportation 52
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3 Reasons Why Contact Centers Shouldn’t Cut Budgets During a Recession

Balto

AUGUST 10, 2022

Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Anything other than self-service support for customers ends up being a drain on company resources. This trend extends across every industry.

Contact Center 52
Contact Center Real estate Telecommunications Coaching 52
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