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How to Ease the Pain of Scaling Your Contact Center

BlueOcean

Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Looking for real-life examples? Hit us up for a current client roster so you can see for yourself the positive impact of outsourcing. Let’s break down some of the factors to consider when scalability becomes a pressing issue.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. This will improve campaign performance overall including agents’ service levels.

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Contact Center 101: A Comprehensive Guide

JustCall

Let’s begin with these six components of contact centers: Hardware and software Data tracking, monitoring, analysis Scripts and messaging templates Self-service Cloud-based contact centers Superstar call agents These components facilitate the contact center process in three steps, as discussed below.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. My career began in HR actually.