Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

Strategic Value 29

Strategic Value Customer Service Metrics Contact Center 29

Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

Strategic Value 20

Strategic Value Customer Service Metrics Contact Center 20

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

RapportBoost

NOVEMBER 5, 2018

In addition to showcasing its chat sales boosting platform at Booth #318 , the company will also celebrate the inclusion of Heidi Rote, Director of North American Sales Center for valued client Jenny Craig, on ICMI’s 2018 “Movers & Shakers” list. It’s an honor to be on hand to celebrate her well-deserved accolade!”. About ICMI .

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

Amity

SEPTEMBER 16, 2014

From his early days at a few Toronto based startups including Workbrain, Infor, and Rypple to his senior role at Salesforce, looking through a particular lens derived from music, theatre and behavioral psychology, Venk has developed deep insights into the strategic value of Customer Success. Series A/B. Customer Segmentation.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

CSM Practice

OCTOBER 7, 2019

The metric you employ should be personalized to your distinctive customer base and must properly defend the different risk levels, opportunities, and revenue from your clients. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc.

Accountability 40

Accountability Strategic Value Consulting Consulting 40