Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

Strategic Value 29

Strategic Value Customer Service Metrics Contact Center 29

Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

Strategic Value 20

Strategic Value Customer Service Metrics Contact Center 20

RapportBoost

NOVEMBER 5, 2018

In addition to showcasing its chat sales boosting platform at Booth #318 , the company will also celebrate the inclusion of Heidi Rote, Director of North American Sales Center for valued client Jenny Craig, on ICMI’s 2018 “Movers & Shakers” list. It’s an honor to be on hand to celebrate her well-deserved accolade!”. About ICMI .

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40