CX Global Media

JUNE 23, 2018

Some texts, some videos, some face-to-face. Jim Rembach : And I would dare to say based on what you just said that I’m interpreting strategic importance. And typically, it’s been where the contact center has been quiet kind of quiet about that strategic value and importance.

Contact Center 195

Contact Center Customer centricity Self service Strategic Value 195

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Brad Cleveland Blog

APRIL 6, 2017

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Strategic Value 21

Strategic Value Customer Service Contact Center Call Center 21

Brad Cleveland Blog

APRIL 6, 2017

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Strategic Value 20

Strategic Value Customer Service Contact Center Call Center 20

Brad Cleveland Blog

MARCH 5, 2018

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Strategic Value 22

Strategic Value Customer Service Contact Center Call Center 22

Brad Cleveland Blog

MARCH 5, 2018

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Strategic Value 20

Strategic Value Customer Service Contact Center Call Center 20

Brad Cleveland Blog

APRIL 19, 2016

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Strategic Value 21

Strategic Value Customer Service Contact Center Call Center 21

Brad Cleveland Blog

APRIL 19, 2016

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Strategic Value 20

Strategic Value Customer Service Contact Center Call Center 20

Brad Cleveland Blog

APRIL 19, 2018

Successful contact centers have transitioned from a rote focus on handling contacts to becoming powerful engines of customer loyalty and strategic value. Find out more about the three levels on which contact centers can create value in a recent Lynda.com course video that I recorded. I hope you find …

Contact Center 20

Contact Center Strategic Value Engineering Management 20

Brad Cleveland Blog

APRIL 19, 2018

Successful contact centers have transitioned from a rote focus on handling contacts to becoming powerful engines of customer loyalty and strategic value. Find out more about the three levels on which contact centers can create value in a recent Lynda.com course video that I recorded. I hope you find …

Contact Center 20

Contact Center Strategic Value Engineering Management 20

Brad Cleveland Blog

SEPTEMBER 16, 2014

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Strategic Value 20

Strategic Value Customer Service Contact Center Call Center 20

Brad Cleveland Blog

SEPTEMBER 16, 2014

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Strategic Value 20

Strategic Value Customer Service Contact Center Call Center 20

Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: Computer/tablet, phone, system accounts (CRM, email, audio/video conference). CSMs will have a higher number of customers to support in this band.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

RapportBoost

NOVEMBER 5, 2018

In addition to showcasing its chat sales boosting platform at Booth #318 , the company will also celebrate the inclusion of Heidi Rote, Director of North American Sales Center for valued client Jenny Craig, on ICMI’s 2018 “Movers & Shakers” list.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

Amity

SEPTEMBER 16, 2014

From his early days at a few Toronto based startups including Workbrain, Infor, and Rypple to his senior role at Salesforce, looking through a particular lens derived from music, theatre and behavioral psychology, Venk has developed deep insights into the strategic value of Customer Success. Drip Email Campaigns. Series A/B.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: Computer/tablet, phone, system accounts (CRM, email, audio/video conference). CSMs will have a higher number of customers to support in this band.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: computer/tablet, phone, system accounts (CRM, email, audio/video conference). There are several options to provide support to these customers.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

CSM Practice

OCTOBER 7, 2019

Other criteria could include the number of licenses, geo-location, strategic value, service package, etc. Design the process and appropriate level of engagement with the client based on the revenue and opportunity that you’re defending, not necessarily the ARR.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

Integrity Solutions

MAY 24, 2023

They watch all the videos on the latest sales techniques. After all, you have all these loyal, honest, conscientious, good people on your sales team. They’ve got the product specs and details down pat. They know your CRM processes cold. There’s just one nagging problem: They’re not selling much!

Sales 52

Sales Coaching Accountability Personalization 52

ProProfs Blog

DECEMBER 30, 2021

It includes tracking, reviewing, and reporting data that measure web activity, such as interactions with web pages, images, and videos. Psychographic segmentation has a much higher strategic value in the competitive era. Web analytics involves analyzing the behavior of your website visitors.

Surveys 78

Surveys Brand ambassadors Advertising Marketing 78