Anexa BPO

MAY 16, 2022

That number is five times higher than pre-pandemic levels, and suggests a dramatic new model that requires a new approach from a human resources standpoint: how to instill self-starting behaviors, boost morale and productivity and design workflow that results in seamless operations? And e-commerce? We were made for that.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

NobelBiz

SEPTEMBER 12, 2023

Monitoring and optimizing these components collectively contribute to achieving efficient and effective Talk Time management in call centers. It boosts agent morale, fosters a culture of continuous improvement, and ultimately contributes to a higher level of customer service excellence. Don’t miss out—watch today!

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Andrew Mcfarland

SEPTEMBER 23, 2022

They can also analyze budgets and find ways to streamline their sales process. AEs may also be responsible for managing the company’s sales teams. Unlike traditional sales titles, creative titles also emphasize a company’s unique culture and individuality. A sales manager works with large-profile customers.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

Calltools

APRIL 1, 2020

Agent productivity is important when managing a blended call center. Your agents’ morale is directly affected by customer satisfaction and their ability to handle any situation a customer may have. Improves sales For sales agents, a blended dialer can reduce agents’ downtime by utilizing predictive dialing.

call center software 52

call center software Call Center CRM Outbound sales 52

aircall

JANUARY 6, 2017

Be it support or sales, your call center agent post will require you to be proactive, autonomous, and productive. Whether you’re interviewing for an outbound (sales, in a word) or inbound (support, in another) position, you’ll need to be familiar with the product or service the company in question provides.

Call Center 89

Call Center Morale Outbound sales voip 89

JustCall

APRIL 13, 2020

We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Based on this, we have put together a round-up of some remote sales tips, tricks, and hacks coming straight from experienced leaders, sales professionals, and sales managers.

Sales 98

Sales CRM Analytics Chatbots 98