call center software Management Morale Outbound sales 
Calltools
APRIL 1, 2020
Agent productivity is important when managing a blended call center. Finding the right way to train agents, assign leads, appropriately dial out, and route inbound calls are all key facets to optimizing your call center. What is a Blended Call Center?
aircall
JANUARY 6, 2017
Part of seeing whether or not you’ll be a good fit for a given call center will be an evaluation of your technical proficiency and your ease with new technologies. Increasingly, call centres are moving away from traditional setups and towards more flexible VoIP call center software. How’s employee morale?
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