CSM Magazine

SEPTEMBER 8, 2023

There are of course some brands who have this as a priority – and proactively keep the energy and morale high and truly reward their agents. Especially if this is at the outbound sales phase of the journey, the business could see a clear increase in both revenue and agent productivity.

Average Handle Time 59

Average Handle Time Outbound sales Morale Wait times 59

Anexa BPO

MAY 16, 2022

That number is five times higher than pre-pandemic levels, and suggests a dramatic new model that requires a new approach from a human resources standpoint: how to instill self-starting behaviors, boost morale and productivity and design workflow that results in seamless operations? And e-commerce? We were made for that.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing Morale 52

NobelBiz

SEPTEMBER 12, 2023

It boosts agent morale, fosters a culture of continuous improvement, and ultimately contributes to a higher level of customer service excellence. If you want to go beyond the Average Talk Time sales success, explore our on-demand webinar: “ Boosting Outbound Sales Performance.”

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Andrew Mcfarland

SEPTEMBER 23, 2022

Some believe creative job titles will reduce employee stress and improve morale. The distinction between business development and sales is actual sales. They should also utilize sales software and lead generation tools effectively. There are two main types of sales roles: outbound and inbound.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

Calltools

APRIL 1, 2020

Your agents’ morale is directly affected by customer satisfaction and their ability to handle any situation a customer may have. Blended call center software allows the simultaneous processing of incoming and outgoing calls while also allowing outbound sales teams to work in tandem.

call center software 52

call center software Call Center CRM Outbound sales 52

aircall

JANUARY 6, 2017

Be it support or sales, your call center agent post will require you to be proactive, autonomous, and productive. Whether you’re interviewing for an outbound (sales, in a word) or inbound (support, in another) position, you’ll need to be familiar with the product or service the company in question provides.

Call Center 89

Call Center Morale Outbound sales voip 89

TLC Associates

MAY 29, 2019

The tangible and intangible costs of these busy periods are also damaging your bottom line and the morale of your employees. You want to improve ROI for your inbound and outbound sales efforts. Your sales team works hard but acquiring and retaining customers continues to be a challenge for your business.

outsourcing 40

outsourcing Contact Center Outbound sales Inbound sales 40