Beyond Philosophy

JANUARY 12, 2022

Goebel comes to us with nearly 20 years’ experience with enterprise software and a career of product management, sales engineering, and product marketing. IoT describes giving the physical objects in the world a voice so that things can tell us about themselves”. However, he also sees sweeping implications for contact centers. “

Contact Center 195

Contact Center Enterprise Technology Engineering 195

JustCall

APRIL 5, 2022

With the increasing use of Internet-based telephony, many businesses are looking forward to integrating their communication processes with VoIP software. This leads to missing data; in a VoIP call, it leads to missing pieces of the conversation. Improper routers do not prioritize calls through the Internet.

voip 52

voip Transportation Benchmark Government 52

Vcaretec

JUNE 6, 2022

Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. Attendees come from all different industries representing various functions including: call center/contact center, customer care, customer service, customer experience, operations, IT/Tech support and more.

Customer Care 52

Customer Care Wireless Education Contact Center 52

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. The call vanishes into thin air, leaving you staring at your phone like it’s some sort of cosmic joke. What is a Dropped Call?

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59