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Workforce Wellbeing – What Does It Really Mean and Why Does It Matter More Than Ever?

CSM Magazine

APRIL 13, 2022

In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. . Flexible working practices, growing customer demands and a fast-changing competitive landscape are all taking their toll.

Analytics

Analytics Coaching Best practices Technology

Preparing For Life After COVID-19 – Starting With Your Employees

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Taking lessons from COVID-19, these resilient organisations share 5 common characteristics including ‘developing a culture that empowers people’ and ‘provides people with technology they need.

Brand ambassadors

Brand ambassadors Gamification Morale Best practices

Workforce Wellbeing – What Does It Really Mean and Why Does It Matter More Than Ever?

Preparing For Life After COVID-19 – Starting With Your Employees

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