JustCall

APRIL 3, 2023

As a sales professional, you understand the importance of making a great first impression with prospects. But how can you ensure that every inbound sales call is a success? The answer lies in a well-crafted sales call script. By doing so, you can better understand their business, industry, and pain points.

Inbound sales 40

Inbound sales Scripts Sales Best practices 40

JustCall

FEBRUARY 17, 2022

Sales dialers make VoIP calls to all the selected customers in one go or one by one as per the designed algorithm. While on calls, the agent has access to call scripts, can take calls notes, give disposition codes as well so that future callers have a context of how to take the campaign forward.

Sales 104

Sales Abandon rate Real estate voip 104

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. Let’s jump in.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Global Response

DECEMBER 21, 2022

For call centers that don’t handle outbound sales, a QA process can also be useful for any inbound sales—whether that’s a customer upsell, upgrade, or renewal; a recommendation for a product the customer inquires about; or another type of sales activity. It’s a self-fulfilling loop that benefits everyone in the end.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. 4-Week Sales Training Program Guide.

Sales 98

Sales CRM Analytics Chatbots 98

Callminer

OCTOBER 22, 2019

Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

ProProfs Blog

JULY 29, 2020

Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? Well-trained agents are up-to-date on industry changes, have expanded skills-sets, and treat customers with utmost empathy.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128