how-to-write-a-relentless-customer-service-culture-plan 
CSM Magazine
OCTOBER 5, 2022
One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. All three companies provide Relentless Customer Service.
Toister Performance Solutions
MAY 27, 2021
I talk to a lot of people who are trying to improve customer service. I've combined them with my own experience talking to thousands of customer service professionals. Imagine shipping delays are your biggest source of customer complaints. A customer service rep attended a workshop on serving angry customers.
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Customer Guru
MARCH 7, 2018
This International Women’s Day, we at Customer Guru would like to honor women CX professionals and entrepreneurs who are working relentlessly to make the lives of their customers happy. These women and their motivating stories are testimonials to why we need more women in Customer Experience. Don’t believe us?
Fonolo
JANUARY 27, 2022
Here are the top call center interview questions you should be asking to hire the best customer service representatives. How would your previous team/manager describe you? Tell me about a time when you had to handle an unreasonable or angry customer. What procedure do you follow when a customer contacts you?
Fonolo
NOVEMBER 13, 2014
If you’re on the hunt for great talent, you’ll appreciate how time-consuming the hiring process can be. And here are the top call center interview questions you should be asking to hire the best customer support agents. How would your previous team/manager describe you? What have you done to promote great customer service?
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