how-to-prepare-for-cms-test-call-season 
CSM Magazine
JANUARY 29, 2024
The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. Here’s how you can set your organization up for success. Set expectations with agents.
Certified Languages International
JUNE 25, 2021
While you might not think an interpreting services company has anything to do with the CMS Star Ratings system , they actually do! From around February to June, CMS performs their Accuracy & Accessibility Study. Download: CLI’s Language Access and CMS Call Monitoring. CLI’s CMS planning never quits.
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Certified Languages International
NOVEMBER 3, 2021
You service Medicare Advantage beneficiaries, so you already know what a big deal the Centers for Medicare & Medicaid Services (CMS) call center monitoring period is. And you know that your success on CMS calls depends, in part, on interpretation accuracy and connection time.
Certified Languages International
NOVEMBER 3, 2021
You service Medicare Advantage beneficiaries, so you already know what a big deal the Centers for Medicare & Medicaid Services (CMS) call center monitoring period is. And you know that your success on CMS calls depends, in part, on interpretation accuracy and connection time.
Certified Languages International
MAY 9, 2022
June is right around the corner, which means summer is about to start … and CMS call center monitoring is about to end. From around February to June, CMS conducts its annual Accuracy & Accessibility Study on health plan call centers that service Medicare. CMS program history.
Certified Languages International
JANUARY 28, 2019
A lot hinges on an interpreter’s ability to accurately and quickly interpret questions about plan benefits for a prospective limited English proficient (LEP) beneficiary during CMS test call season. Related: 3 CMS Call Center Monitoring Resources You Need to Know. They’re Prepared.
Certified Languages International
DECEMBER 8, 2019
Are you the manager of a call center that services Medicare Advantage Plans (Part C) and Medicare Prescription Drug Benefit Plans (Part D)? If the answer is yes, then you already know that the Centers for Medicare and Medicaid Services (CMS) call center monitoring period is fast approaching. A proven track record matters.
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