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Call Center Compliance & Regulations: Legal Considerations When Outsourcing Your Call Center

Global Response

PCI—Payment Card Industry—compliance is a regulation set that oversees how credit card details and payments are handled. This database can be accessed by your contact center and must be adhered to when it comes to telemarketing and outbound sales calls—failure to do so can not only encounter legal action, but also significant fines.

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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

The contact center outsourcing industry in Peru has generated over half a billion dollars in revenue last year. These vendors have experience in all industries, but some of the primary ones include: Automotive. Paraguayan call centers can provide services for many industries, including: Automotive. Government and political.

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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

Honduras is great for companies because of its competitive labor wages, their government is supportive of the outsourcing industry, and their world-class fiber optic technology. Call centers in El Salvador are great options for inbound customer service, outbound sales, and telemarketing. El Salvador. residents.

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The ROI of Contact Center Benchmarking

Transparent BPO

.” That adage, coined by Peter Drucker, a man regarded as the inventor of modern business management, testifies to the fact that measuring performance is vital to the success of any business or industry — including the contact center industry. “There is a term used in the industry: internal benchmarking,” he said.

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Use this call center requirements checklist to find the right partner

Quality Contact Solutions

Are you looking for a partner to support your outbound sales or inbound customer service? A vendor that has invested in leading industry technology certainly makes a strong partner. A reputable call center will have a robust process to ensure all compliance regulations are met as governed by the telemarketing industry.

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Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

They are focused on boosting company revenue with an emphasis on increased sales conversion rates while also delivering high CSAT scores and providing elite customer experiences. Bahaman vendors have helped Fortune 500 companies generate millions of dollars in revenue through sales and up-sells to provide a solid ROI. We can help!

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Outbound Sales Call. Governance. Project Deployment Time – An important success metric is whether the customer journey analytics project, as defined, is completed on time.