Call Center Compliance & Regulations: Legal Considerations When Outsourcing Your Call Center
Global Response
NOVEMBER 6, 2023
PCI—Payment Card Industry—compliance is a regulation set that oversees how credit card details and payments are handled. This database can be accessed by your contact center and must be adhered to when it comes to telemarketing and outbound sales calls—failure to do so can not only encounter legal action, but also significant fines.
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