JivoChat
JUNE 8, 2021
Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.
Lumoa
FEBRUARY 9, 2023
upselling to the most loyal customers) Process changes (e.g. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. How a CSAT survey can look like. Image by Retently.
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Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.
Customer Service Life
OCTOBER 20, 2017
At one time wanted our agents to upsell a certain feature to customers on every phone call. We created an incentive program where we tracked successful upsells and the top performers each month earned a reward. I tried but I’m just not that good at upselling.”. “I Problem #1 – Only the competitive participate.
Eckoh
JANUARY 31, 2020
Data-driven decisions Managers will have access to live dashboards that provide fine-grained visibility into customer queries, feedback from surveys, agent utilization and performance. For example, these could be from groups of agents that get high CSAT for complaints, or agents whose upsell conversion exceeds 70%.
Balto
JUNE 12, 2023
The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). One way that this value is created is through the different activities that agents do on the phone.
JustCall
MARCH 6, 2023
Over time, this leads to retention, upselling and overall brand satisfaction. This could be in the form of a recorded message with keypad input, a text message after the call, or an e-mail survey. Aspects of gamification can be used to make the agents want to move ahead to higher performance levels. Technology also plays a role.
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