Abandon rate Gamification Surveys Upselling 
JustCall
MARCH 6, 2023
Over time, this leads to retention, upselling and overall brand satisfaction. Call Abandonment Rate Call abandonment occurs when the consumer hangs up before the call is initiated, or when the agent is in the process of trying to help them. Or the need for upselling could be uppermost. Technology also plays a role.
Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.
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