Gamification Industry Interactive Voice Response Surveys 
Outsource Consultants
SEPTEMBER 14, 2021
Look no further than the travel industry, which is already reeling to meet Q4 demand spikes and record call volume. That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner. 3 Great Ideas — and How to Get Started.
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Interactive Voice Response (IVR) : An IVR system allows callers to self-serve through automated menus, freeing agents to handle more complex issues.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.
Fonolo
NOVEMBER 17, 2020
We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Read on about these industry issues and trends so that you can power-up and defy the odds in 2019.
OctopusTech
MARCH 1, 2023
Depending on the industry, call systems can screen incoming calls and analyze the customer’s request. Additionally, organizations should regularly seek customer opinions about call center experiences by administering surveys that measure: Net Promoter Score (NPS) Customer satisfaction (CSAT) Customer effort score (CES) 2.
Noble Systems
MARCH 19, 2021
Advanced call center features can help your SMB grow with the ability to manage a variety of programs, including marketing, lead generation and sales, customer service, helpdesk support, collections, surveys, and more. Auto-Attendant and IVR. Let’s take a look at the best small business call center software features. allow the number.
NobelBiz
APRIL 18, 2022
Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply. Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work.
Expert insights. Personalized for you.
125 
Let's personalize your content