First call resolution Survey Technology virtual call center 
ViiBE Blog
APRIL 28, 2021
The center’s total call volume and the number of staff present at any time will affect this KPI. First call resolution rate. Another KPI is the first call resolution rate. This measures how many customer issues are resolved within the first call to the center.
Callminer
DECEMBER 17, 2019
When dedicated call center agents are focused exclusively on handling calls, there’s often an improvement in important call center metrics like first call resolution. ” – Shauna Geraghty, 10 Customer Service Statistics for Call Center Supervisors , Talkdesk; Twitter: @talkdesk.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
MAY 10, 2023
The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.
aircall
MARCH 12, 2021
By tracking these with the right call center software, you can leverage the data to identify SOMETHING and improve call center performance. In this guide, we discuss the benefits of measuring your teams’ performance, what you should be measuring, and how call center technology can work to your advantage.
OctopusTech
SEPTEMBER 9, 2023
Companies can save a lot of overhead costs of building and maintaining an in-house call center team which includes hiring, training, infrastructure, employee salaries, and technology. Now companies don’t have to invest in buying the latest tools and technologies for their in-house call center team.
aircall
NOVEMBER 18, 2016
Contact centers are equipped with features designed to distribute calls efficiently, in order to maximize the number of fielded calls while keeping customer satisfaction high. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent.
ViiBE Blog
JANUARY 22, 2021
This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. No more call redirection, no more operational pauses.
Expert insights. Personalized for you.
98 
Let's personalize your content