CSM Magazine

MAY 16, 2024

Workshops and courses focusing on leadership principles , conflict resolution, and team motivation strategies can empower leaders to manage their teams more effectively. Communication Workshops Excellent communication skills are the bedrock of effective customer support.

Customer Support 52

Customer Support Coaching Construction CRM 52

ShepHyken

JULY 1, 2016

Feedback from customers and opinions of management can all be skewed due to a limited perspective. Create training programs and professional development workshops. Email out an “Idea of the Month” proposed by employees to then open for feedback, constructive criticism, suggestions for implementation, proposed timelines etc.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

JustCall

MARCH 9, 2023

Patience Let customers complete telling their side of the story instead of interrupting them Take the time to listen in on customer calls Hone in on your active listening skills Helps pacify frustrated and angry customers and prevents a situation from escalating 3.

Customer Service 40

Customer Service Construction Feedback Personalization 40

NobelBiz

JUNE 19, 2023

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management. This operational efficiency ultimately impacts the bottom line.

Call Center 52

Call Center Coaching Contact Center Metrics 52

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Dialer 360

SEPTEMBER 14, 2022

Having a proper dashboard for your call center operations is key when it comes to managing your resources and optimizing workflow without facing any delays. You can assess the agent’s capacity for effective time management. Furthermore, the best idea is to have more experienced agents working during peak call times.

Call Center 26

Call Center Interactive Voice Response Schedule adherence First call resolution 26

customer sure

DECEMBER 9, 2014

In fact, Mike says they had a hard time managing all the attention for a while. And Holstee had time to reflect and learn. When someone walks into our workshop I feel like you get a better sense of what Holstee is about and what we’re doing. This was their first experience in acting on feedback from their customers.

Feedback 104

Feedback Construction Personalization Time management 104