JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

Calltools

AUGUST 7, 2019

Each member of your sales team needs the right training to reach his or her goals. You can give your employees the tools they need to exceed your expectations by including the following six tips in your sales training program. Often, sales associates think that they know how to give stellar inside sales presentations.

Sales 40

Sales Morale Employee engagement Metrics 40

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

CustomerSuccessBox

APRIL 29, 2022

The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer. They should be able to contact you if they have any problems or need assistance understanding your product, and you should allow them to submit feedback both during and after onboarding.

SaaS 52

SaaS Customer retention Metrics B2B 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

AUGUST 14, 2023

Operational Impact: This heightened success rate means more opportunities for agents to address customer queries, resolve issues, and drive sales, ultimately boosting the bottom line. But, from a broader standpoint, it paves the way for better agent morale, more meaningful customer interactions, and heightened overall call center efficacy.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52