Private Equity Firms: 9 Reasons to Include Customer & Employee Feedback in the Acquisition Due Diligence Process

PeopleMetrics

Collecting customer & employee feedback as part of the due diligence process allows astute investors to not only gain an intimate understanding of the needs and unique characteristics of an acquisition company’s target customer population and employee base, but also helps you avoid that “Oh $#*!”

How to Use Guest Feedback to Drive Organizational Success

inmoment

InMoment’s Nate Morley was joined by Savannah Harper, director of operations services at Auntie Anne’s, and Nhuy Weidinger, brand marketing manager for McAlister’s Deli, to host a webinar in partnership with FastCasual.com, “Success Starts with Your Guests: Using Guest Feedback Throughout Your Entire Organization.” How Guest Feedback Impacts Department Roles . Identifying and recovering at-risk customers helps you rescue that revenue as well. .

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? Feedback is easier than ever to collect, and customer demands (although ever-growing) are becoming easier to identify and meet.

CRM 76